Terms and conditions of sale

1. Seller

Lucas Peyrusaubes, sole trader, 387 avenue Louis Bozzo, 83000 Toulon, France — SIRET 883 738 833 00010.

Customer service: support@tinylink.fr.

2. Purpose

These terms govern the sale of subscriptions giving access to the paid features of the TinyLink service and its subdomains.

They are accepted when the order is placed. The customer declares that they have the legal capacity to enter into a contract.

3. Plans

Subscriptions open access to more pages and links, detailed statistics, reusable components and page styles, shared environments and custom QR code templates.

The exact contents of each plan and the corresponding limits are on the Pricing page, in the version in force on the day of the order.

4. Prices

Prices are shown in euros, all taxes included. VAT not applicable, article 293 B of the French general tax code.

The seller may change prices for the future. The applicable price is the one in force on the day of the order; where a change affects a running subscription, the customer is informed at least one month before renewal and may cancel free of charge before the new price takes effect.

5. Order and payment

Orders are placed from the workspace, Subscription tab. They are firm once payment is confirmed.

Payment is handled by Stripe Payments Europe, a payment service provider. Card details are entered at Stripe and are never accessible to the seller.

Access to paid features opens as soon as payment is confirmed. Invoices can be downloaded from the workspace.

6. Duration and renewal

The subscription is taken out for a monthly or yearly period, as chosen at the time of the order.

It renews automatically at the end of that period for an identical period, unless cancelled beforehand. The stored payment method is charged at each renewal.

Under article L215-1 of the French consumer code, the seller informs the customer by email, at the earliest three months and at the latest one month before renewal, that they may choose not to renew.

If a charge fails, further attempts may be made; failing payment, access to paid features is suspended and the subscription is then cancelled. Content is not deleted: what exceeds the free plan limits stops being published and becomes visible again as soon as a plan is taken up again.

7. Right of withdrawal

A consumer customer has fourteen days from the conclusion of the contract to exercise their right of withdrawal, without having to give reasons.

As the subscription covers digital content supplied immediately, the customer is asked, when ordering, to expressly request immediate performance and to acknowledge that they lose their right of withdrawal once the service has been fully performed, in accordance with articles L221-25 and L221-28 of the French consumer code. Without that express agreement, access opens only once the period has expired.

To withdraw, send an unambiguous statement to support@tinylink.fr, for example: “I hereby give notice of my withdrawal from the contract for the subscription taken out on [date], in the name of [name], email address [address].” Reimbursement is made within fourteen days of receiving the request, using the same means of payment.

8. Cancellation

The customer may cancel at any time from the workspace, Subscription tab, or by email to support@tinylink.fr.

Cancellation takes effect at the end of the current period; access to paid features is kept until that date. Unless the law provides otherwise, periods already started are not refunded.

The seller may cancel the subscription in the event of a serious breach of the terms of use, after informing the customer. Amounts covering the unused period are then refunded.

9. Legal guarantee of conformity

The seller must supply digital content that conforms to the contract and is answerable for any lack of conformity existing at the time of supply, under articles L224-25-12 and following of the French consumer code.

The customer has two years from supply to act or, for content supplied continuously, throughout the period of supply. They may obtain the content being brought into conformity, free of charge, within a reasonable time and without major inconvenience; failing that, a price reduction or termination of the contract.

These guarantees apply independently of these terms and are not limited by them.

10. Availability and liability

The seller takes reasonable steps to keep the service available, without guaranteeing absolute continuity. Planned interruptions are announced where significant.

Where the customer is not acting as a consumer, the seller’s liability is limited to the amounts paid for the subscription during the twelve months preceding the triggering event. This limitation applies neither to wilful misconduct, nor to gross negligence, nor to personal injury, nor to consumer rights.

11. Personal data

Data needed to manage the subscription and billing is processed as described in the privacy policy. Accounting records are kept for ten years as legally required.

12. Changes to these terms

These terms may be amended. The version applicable to an order is the one in force on the day of that order. Where a change affects a running subscription, the customer is informed at least one month before the next renewal and may cancel free of charge.

13. Governing law, complaints and mediation

These terms are governed by French law.

Any complaint should be sent in writing to customer service: support@tinylink.fr. The seller undertakes to answer it.

After an unsuccessful prior written complaint, a consumer customer may use a consumer mediator free of charge:

• CM2C — Centre de la médiation de la consommation de conciliateurs de justice
• 14 rue Saint-Jean, 75017 Paris, France
• Phone: +33 1 89 47 00 14 — cm2c@cm2c.net
• https://www.cm2c.net

Under article L612-2 of the French consumer code, the mediator cannot examine the dispute if the customer cannot show they first tried to resolve it through a written complaint, if the request is manifestly unfounded or abusive, if the dispute has already been examined or is being examined by another mediator or a court, if the request is made more than one year after the written complaint, or if the dispute falls outside the mediator’s remit.

Failing an amicable settlement, the French courts have jurisdiction.