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Support that answers
A question about your account: a ticket from the app. A how-to: the help centre. Everything else: the contact form. Three doors, and someone behind each.
Free, no credit card.
One ticket, and you follow the answer
Open it from the Support menu, carry on the conversation by messages, and its status tells you where it stands: pending, answered, done, closed.
- Opened from the Support menu
- A conversation, not a form lost in a void
- The status visible at every step
You never miss an answer
Every answer from support reaches you twice: in the app and by e-mail. An invitation to join a workspace always lets you know, by notification, and by e-mail for as long as you wish.
A help centre, in French and English
Short articles, one screenshot per step, for every screen of the tool, updated with every release. And for anything that is not an account question, the site's contact form.
A problem? A ticket, and an answer
Your short link got blocked the day before an event, or something does not work as expected? From the Support menu, you open a ticket, paste the address into the description and follow its status. The answer lands in your notifications and in your inbox, with nobody to track down first.
Step by step, screen by screen
The help centre walks through every action in detail, with screenshots.
Frequently asked questions
Is support included in the free plan?
Yes. Tickets, the help centre and contact are open to every account.
How do I know where my request stands?
The ticket status says so, in your ticket list. Every answer triggers a notification.
Where do I find how a feature works?
In the help centre, sorted by screen: pages, short links, QR codes, statistics, account, environments.
How am I told about an answer?
Every support answer raises a notification in the app and sends an e-mail, every time. The e-mail switches in your profile cover the weekly report, invitations and news only.
Does a ticket stay open forever?
No. A ticket marked done, or left unanswered after a support reply, closes on its own after two days without activity. A closed ticket takes no further message: open a new one.
Is live chat available everywhere?
Tickets come with every account. Live chat appears next to the Support entry, depending on the plan of the account you are signed in with.
Your page online in two minutes
An account, an address, your first links. And already, your first clicks counted.